July 19, 2019

Recent feedback sent to American Express

Wow, you guys are usually great, but the last three times I've contacted you, there have been major mess-ups. The first guy (I knew I should have written his name down), on July 15, was more interested in upgrading me to a Gold card than helping with my issue. He promised that AMEX would NOT try to draft the $1500 that had insufficient funds; because I planned to send more. I did send more, but the $1500 was drafted. So my next communication was with your chat feature — someone named "Love." You should just look at the transcript. As a result of miscommunication, rather than stopping the subsequent payment, she sent me back $500!? Finally, July 18, Brian said there was nothing he could do to stop AMEX from trying to get the $2500 out of my account again. Really?! He suggested I talk with my bank. All of this is unacceptable, leaving me to pay more interest as I wait for my account to catch up before I attempt to make another payment — plus who knows how many overdraft fees I'll be responsible for now. I'm really not sure how things could go so awry, but I hope to never have to call customer service again. Thank you for your time.